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Shipping + Policies

shipping + policies

Because shipping labels are purchased through PayPal, all items will be shipped to your PayPal address. 

PLEASE BE SURE THE ADDRESS ON YOUR PAYPAL ACCOUNT IS CORRECT BEFORE YOU MAKE YOUR PURCHASE
We cannot be held responsible if your address is not up to date.

All items ship from San Diego, California via USPS. 
 Items shipped within USA  -  Delivery standards estimate 10 business days from the date it was shipped.  
 INTERNATIONAL MAIL -  Delivery standards are anywhere from 2-6 weeks from the date it was shipped depending on destination and customs. If you are concerned about delivery times we recommend ordering one size up to ensure proper fit of garment.

** These shipping estimates do not include production time. Production time is listed in each individual item description. **

So Cute Co. is not responsible for lost or damaged packages. All items are carefully wrapped with durability and long transport in mind. Buyers are responsible for any customs fees that may arise on International packages, as import duties are levied by the receiving country.
 We are unable to exchange most items because they are made in limited numbers using unique fabrics. No returns on custom items and we do not offer refunds, so please read through all item descriptions thoroughly.  If you are unsure of anything please ask questions before you make your purchase. Be sure to check sizing before you order-- when in doubt please email us! We are happy to help you out. 
We may be able to offer a store credit if an item does not work for you. You must notify us immediately at 
socutecissy@gmail.com as all exchanges must be confirmed- please do not send packages back to us without a confirmation. Items must be unwashed and unworn with all original tags attached, in its original packaging, and store credit will be processed only once we receive the item. Customer will be responsible for all shipping costs. We strongly recommend adding delivery confirmation so you are protected, as we are not responsible for lost packages.